4rbet Privacy Policy

4rbet ("we", "our", "platform") operates an online betting and casino platform for users in Bangladesh. We place the highest importance on your privacy and are committed to keeping your personal information secure.

This policy explains what types of information we collect, why we collect it, how we use it, and how well your information is protected. This policy applies to our website, mobile version, and all related digital services.

If you have any objection to any part of this policy, please refrain from using our services and contact our support team.

Various types of information are collected when you create an account and use services on 4rbet. A detailed description of that information is provided below:

2.1 Registration and Identity Information

Information you provide when opening an account:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address information
• Payment method information (bKash, Nagad, Rocket, Upay)

2.2 Transaction Information

Transaction information collected automatically while you use the platform:

• Deposit and withdrawal amounts, dates, and times
• Betting history and gaming activity
• Account balance and transaction records
• Bonus claim and usage history

2.3 Technical Information

Information collected technically while you use our services:

• IP address and device identifier
• Browser type and version
• Operating system information
• Cookie and session data
• Time and duration of platform access
• Information about which pages were visited

2.4 Communication Information

When you contact us via live chat or email, the content of that conversation and related contact information is stored. This is used to improve our service quality and for future support.

4rbet collects and uses your information only for specific and legitimate purposes. Your information is not used for any irrelevant purpose.

• Account creation, management, and verification
• Processing betting, gaming, and financial transactions
• Fraud prevention and ensuring security
• Customer support and issue resolution
• Meeting legal obligations and regulatory compliance
• Improving platform performance and resolving technical issues
• Responsible gaming monitoring and management
• Personalizing services according to your preferences
• Sending relevant promotional notifications (subject to your consent)

The security of your information is our top priority. 4rbet uses advanced technical and administrative security measures to keep your personal information secure.

4.1 Technical Protection

• SSL Encryption: All data transmitted on our platform is encrypted using SSL technology.
• Data Storage Protection: Stored data is kept on secure servers and regular security checks are carried out.
• Access Control: Only authorized staff can access your information, and every access is logged.
• Two-Factor Verification: An additional verification layer is used to protect your account.

4.2 Administrative Protection

• Regular privacy and security training for staff
• Strict adherence to data protection policies and procedures
• A plan for taking prompt action in the event of a security breach
• Regular security assessments by third-party auditors

4rbet does not sell your personal information or share it with unauthorized third parties. However, information may be shared in a limited way in the circumstances described below:

5.1 Service Provider Partners

Limited information is shared with trusted technology partners to operate our services. This includes payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure service providers. These partners are contractually bound to adhere to our privacy standards.

5.2 Legal Requirements

Information may be disclosed if required as part of a valid request from law enforcement agencies, a court order, or a legal process. In addition, information may be shared with relevant authorities for the purposes of fraud investigation or anti-money laundering.

5.3 Business Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new owner. You will be duly notified before any such change.

Cookies and similar tracking technologies are used on the 4rbet website. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Use of Cookies

• Essential Cookies: For maintaining login sessions, security verification, and basic functionality.
• Functionality Cookies: For remembering your language preferences, theme settings, and other customizations.
• Analytics Cookies: For analyzing website usage and improving services.
• Security Cookies: For detecting and preventing fraudulent activity.

6.2 Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

We retain your information only for as long as necessary and legally required. Retention periods are as follows:

• Active Account Information: For the entire duration that the account remains active.
• Transaction Records: For the applicable period as required by financial regulatory requirements.
• Closed Account Information: For a specified period after account closure for legal obligations and fraud prevention.
• Communication Records: For a reasonable period for improving customer support quality and dispute resolution.

Once the retention period ends, information is deleted or anonymized using a secure method.

As a 4rbet user, you have certain important rights over your own information. We respect these rights and assist in exercising them.

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If there are any errors or gaps in your information, you may request a correction. The correction will be made as quickly as possible after your identity is verified.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or legitimate business needs.

8.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, such as when you have an objection to the accuracy of the information or when your information is no longer needed.

8.5 Right to Withdraw Marketing Communications

You may request to stop receiving promotional notifications at any time. To do this, contact our support team or change your preferences from the account settings.

To exercise any of the rights described above, contact our support team. We will verify that the request is for your own account and respond within a reasonable time.

4rbet is only for individuals aged 21 and above. We do not knowingly collect any information from minors. If we learn that information from a minor has been collected unintentionally, that information will be deleted immediately and the associated account will be closed.

We implement an age verification process and encourage parents to monitor their children's online activity. If you suspect that a minor is using 4rbet, please let us know immediately.

4rbet reserves the right to change or update this privacy policy as needed. Before changes take effect, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy.

For significant changes, you may be notified by email. Continued use of the platform after changes will be considered as your consent to the updated policy.

It is recommended that you review this policy regularly so that you are always informed about how your information is being handled.

4rbet takes responsible gaming very seriously. Using data from your gaming activity, we identify potentially problematic behavior and provide support when needed.

Information collected for this purpose is used solely for the player's wellbeing and is handled with strict confidentiality. For more information on responsible gaming, visit our Responsible Gaming page.